These questions and answers were designed to assist you in using this website. If you can't find what you need here, email us (
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Help with S2QS - The Science to Quit Smoking website
Help with S2QS - The Science to Quit Smoking website
I am having trouble viewing the video content on the site? (Back to top)
The videos on S2QS - The Science to Quit Smoking website are in "wmv" (Windows Media Video) format, so you'll need the latest version (or at least version 6.0) of the Windows Media Player, a browser plug-in, to view them. Versions of the Windows Media Player prior to version 6.0 will not display the video content correctly. The Windows Media Player is free; Click here to download Windows Media Player.
If you see the message "Connecting to Media, please wait..." in the black video window you either don't have the latest Windows Media Player plugin or you don't have the latest ActiveX control installed. Once you have installed the latest Windows Media Player plugin and ActiveX control you may have to reboot your computer before the Windows Media Player plugin will work properly.
ActiveX is the name Microsoft has given to a set of "strategic" object-oriented programming technologies and tools. The main technology is the Component Object Model (COM). Used in a network with a directory and additional support, COM becomes the Distributed Component Object Model (DCOM). The main thing that you create when writing a program to run in the ActiveX environment is a component, a self-sufficient program that can be run anywhere in your ActiveX network (currently a network consisting of Windows and Macintosh systems). This component is known as an ActiveX control. ActiveX is Microsoft's answer to the Java technology from Sun Microsystems. An ActiveX control is roughly equivalent to a Java applet.
This site is best viewed at a screen resolution of 1024 x 768 or higher. For instructions on how to change your screen resolution please click here.[Note: The site is still viewable at 800 x 600 but some extra scrolling will be necessary.].
Because the lessons on this site were created through many different avenues the sound quality may vary. Please ensure that you turn your speaker volume up and slide the volume slider to the right to increase the volume level.
The lesson videos on this site are streaming and can only be watched online. However, it is possible that in the future the lesson videos will be released on CD-ROM.
Will you be releasing training books on the content that appears on this site? (Back to top)
At this time there are no plans to publish printed books and all content will be supplied online in digital format (lengthy write-ups will be delivered in PDF format).
I have the latest Windows Media Player plugin and ActiveX control but I still cannot see the video? (Back to top)
There are a limited number of user licenses available for concurrent streams of videos on the site. We are monitoring the traffic closely and will add more licenses as necessary. If you are experiencing delays, please be patient with us as we grow the library of lessons and assess the server demand. Please wait a few minutes and try again.
I am on a dialup connection; can I still view the multimedia content on the site? (Back to top)
For optimum performance, our videos are best viewed through a broadband connection, such as DSL or cable modem access. The site is designed so that every streaming video will load with minimum buffer time. This is accomplished by streaming videos peculiar to each viewers connection speed. The Windows Media Server pings the users connection speed and delivers the appropriately encoded video.
The technical issue or question I have isn't answered here? (Back to top)
Contact the webmaster at
with other questions, feedback, or issues so that we can better serve you.
Using S2QS - The Science to Quit Smoking website
Is there anything else I need to download? (Back to top)
In general, no. You will need to have an up-to-date browser such as Internet Explorer (IE) version 6 or later.
What are the system requirements for the website? Is any other application required? (Back to top)
A user's PC (Windows XP) or Mac should be newer machine, or at least equipped with sufficient memory for audio applications. It should use a reasonably recent version of Internet Explorer (6 or 7), Firefox, or Safari browser.
Note that a pdf viewer (Adobe Pdf Reader) is required for viewing the downloadable lesson file in pdf file format. The Adobe Pdf Reader is free; Click here to download Adobe Pdf Reader. Basic mp3 player software also needed for listening and playing mp3 file provided here.
Listening to S2QS - The Science to Quit Smoking mp3
What are my options for listening or downloading the S2QS - The Science to Quit Smoking mp3? (Back to top)
S2QS - The Science to Quit Smoking mp3 are recorded for later listening or downloading. Just browse the website and select a S2QS - The Science to Quit Smoking mp3 of interest. Once on the S2QS - The Science to Quit Smoking mp3 page you can choose a version of the lesson either in English language or in Bahasa Malaysia language and then click "Play" button, which will allow instant listening. In addition, you can download that version of the lesson to your PC for later listening or podcasting to your iPod or other MP3 device.
Do I need an iPod or MP3 player to listen to the online S2QS - The Science to Quit Smoking mp3? (Back to top)
No. You can listen online to a S2QS - The Science to Quit Smoking mp3 on the S2QS - The Science to Quit Smoking website directly. If you want to download the file to your PC for later listening, you can click the download mp3 button and then download it to your iPod or MP3 player. The mp3 file for download are in zip file format for faster download. You need to unzip the mp3 file using ZIP file utility that can UnZip the ZIP file archives.
If your computer don't have one, you can install free ZIP file utility and unzip the mp3 file for listening later ; Click here to download free ZIP file utility .
Is there any cost to listening or downloading the S2QS - The Science to Quit Smoking mp3? (Back to top)
No.
Changing your screen resolution for best viewing of S2QS - The Science to Quit Smoking website (Back to top)
The instructions below show you how to change your screen resolution in order to see more of the content of this site without scrolling.
1. Click on the Start menu, and then click Control Panel.
2. Double click Display and select the Settings tab.
3. In the area labelled "Screen resolution" you will see a slider. Your screen size is indicated below this slider.
4. Click and drag the slider until the screen resolution is set to 1024 x 768.
5. Click apply.
, and then click 
